Digital library (interview) RAI Educational

Sherry Turkle

Boston, 29/04/1999

"Computer language discriminates against women"

SUMMARY:

  • Computer and the computer culture were developed by men for men. As more applications appear which have to do with communication, collaboration and community-building - things which interest women - women's so-called computer phobia will disappear (1).
  • There are many ways in which computers already have become parts of our body: pacemakers, or implants for Parkinson's disease, diabetics who have chips that help them regulate their insulin production. The next, more complicated step is moving from computer as prosthetic to computer as cyborg (2).
  • Information technology in the computer culture has thrown people back on the question of what is special about being a person. The answer turns out to be very simple: it has to do with emotion, sensuality and spirituality (3).
  • There are two things the Internet can do for religion: it can provide information, but it also can provide communication amongst people all over the world who want to share experiences or insights (4).
  • People who do not have access to the Web are not going to have as much information as people who can move fluently in this medium. Information is power, so those without this information will be discriminated against in fields such as health and employment (5).
  • The idea of God should not be influenced one way or another by the presence of the WWW (6).
  • Life on the Web raises a lot of very serious moral questions. We will have to develop moral codes of how we want to live as on-line citizens (7).
  • Turkle is studying how people are changed when they fall in love with their computers, when computers are no longer just objects that affect their thinking, but are objects that affect their feelings (8).
  • Many things in the world now make people see themselves as machines, not just computers but also drugs (9).
  • The Internet changes the way power is distributed. Once power is not centralized but is in each one of our control, the possibilities for freedom in some sense seem greater. On the other hand, the Internet is also a mechanism of surveillance (10).
  • People do not develop multiple identities on-line or multiple personality disorder, but they get a sense of being able to cycle through different aspects of themselves and develop a richer appreciation of how inside of every one of us there are many (11).
  • The computer is radically changing our sense of the uniqueness of what it is to be a person. Previously we compared ourselves with animals and what was special about people is that they were rational. Now we compare ourselves with computers and people are special because of their emotions (12).
  • With MUDs (multi-user dimensions or multi-user domains) people from all over the world log onto a computer and create and play a character. On-line life today is a place where people are free to experiment with different identities, even different genders, and it can be an enriching experience (13).
  • Computer psychotherapy is when a computer program tries to talk to you, to hear your problems, to offer advice. These programs are not particularly therapeutic, but they are getting us ready for the programs that are to come that really will be able to talk to us intelligently (14).
  • Gender-swapping on-line can be a very interesting and enlightening. Some people go on-line and really have sexual experiences. They often find that they become deeply and emotionally involved in what on one level is structured as a purely erotic sensual correspondence (15).
  • The experience of the computer as an extension of our erotic life is quite striking, because people thought of the computer as an extension of their cognitive life. It was the machine helps you think. Now it becomes the machine that helps you feel, that helps you have emotions and sexual awakenings (16).
  • In the most famous example of rape in a MUD, one player in the MUD took control of other players' characters and made them do obscene things. People had spent years developing these characters and now they were violated. The fact that people who play MUDs experience these violations as something close to rape shows how powerful people's feelings about the characters they develop are (17).
  • For some people life on the screen is more satisfying than the rest of life because there is something they are afraid of or something unsatisfying in the rest of their life. They should use what they are doing on the screen as a test to help them understand what they really want for themselves (18).
  • As you have life digital forms of life on the computer people will begin to treasure the biological, the sensual, the forms of life that we have (19).
  • The writers Donna Haraway and Susan Stone are exploring in different but very important ways the world of the technological aesthetic (20).

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INTERVIEW:

Question 1
Given that women have more difficulty working with machines, can you analyze the relationship between women and new technology.

Answer
For many years in the United States people talked about women and computer phobia. And as soon as there was America on Line, as soon as there was the Internet, as soon as mothers wanted to send e-mail to their children in college, computer phobia for women went away. Mothers, grandmothers, girlfriends, got on-line in order to communicate. I don't think the problem with women and computers is that women are afraid of computers. I think there simply have not been enough applications that interested women. After all, when the computer culture began, it began as a culture and as machines that were developed by men for men, by engineers for engineers. The first computer I worked on - the old IBMs - had a message that asked you if you wanted to abort, terminate or kill your program. It is not obvious to women why there should be a language of violence and abortion and killing and terminating programs. There was no need for that language. So naturally women felt alienated and turned off. But as more and more women become involved with computation, you are beginning to see changes in the nature of the language around computation and really significant changes in the number of women who want to get involved. I am actually quite optimistic about women and technology. The Internet is about communication, collaboration and community-building. These are things that women are interested in, and these are places where women will step up to the challenge of this technology.

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Question 2
Can the computer become a part of the body?

Answer
Well, there are many ways in which computers already have become parts of our body: people who have pacemakers, or implants because of Parkinson's disease, diabetics who have little chips that help them regulate their insulin production. We are using computation and information science to extend our control over our bodies in many ways, so that the notion of using the computer as a prosthetic is already not science fiction but very much part of daily reality. I think the next step and the more complicated step is moving from computer as prosthetic to computer as cyborg, where we and the computer really become united with each other. At MIT, where I work, there is already a group of people who are trying to develop the notion of computer as cyborg literally by wearing their computers on their bodies: they wear glasses that have computer screens; they have computers in their pockets; they have a keypad in the other pocket; they log on to the WWW as they are walking along the street. They are trying to create a total body environment that is hooked up to computation. In some ways this is very scary. Many people think that it is also the future, that we are going to "enrobe" ourselves with computation to monitor our internal state, for health reasons, to get access to information at all times, to transfer information from one person to another. The applications that I'm thinking of are the kind that create a personal information environment, where you are extended into a computational space. For example, in the current palm pilot, I click and I transfer information to you; you click yours, and you transfer information to me, so we exchange names and addresses, I can tell you my schedule, you can tell me your schedule. So already you see the use of a personal information technology like the palm pilot being used as a kind of extension of the person into information and space. All of these experiments with really enrobing ourselves with computers are just the next step in that kind of aesthetic. Again, it has many advantages, but I think as these things become introduced some people are moving away from them and just want to experience their bodies, not enhanced, not as cyborg, just in a physical sense. There are many things happening in the world of computation now where people are both accepting them and also rebelling against them at the same time. For example, e-mail. E-mail was touted as such a fantastic thing, instantaneous communication with people all over the world; everybody wanted e-mail. But now many people find themselves so enmeshed in their e-mail that they want to turn it off. They have become slaves to their e-mail and want to not use it anymore because it's too much. People find themselves spending five, six, seven hours a day doing their e-mail. I see more and more of the people around me - who are the digital elite, if you wish - turning off their e-mail. They're not answering it anymore. I think that many of the things like e-mail that we see as progress and things we're moving towards with computers are not going to work for us. Because the computer is so young, we out by thinking it is great - give me e-mail, give me the web, I want to surf the web, I want to be in contact with everybody. Then we realize, this is no good. It's a beautiful day and I'm not getting any work done, I'm not really talking to anybody, I'm sitting and doing my e-mail for five hours. And people stop. I think you are going to see a lot of movement in how people use their computers and how we use all kinds of information technology. Maybe some of our dreams about what the computer can do for us will turn out to be nightmares.

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Question 3
In which way can new forms of communication impact on religious life, especially with regard to the Internet? What has changed and what has remained unchanged?

Answer
I think that information technology in the computer culture has thrown people back on the question of what is special about being a person. And the answers to that question end up being very simple: it has to do with emotion, sensuality and spirituality, that is really what makes us different from machines. No matter how intelligent the machines get, it is our emotional life, our sensual life and our spiritual life that are tied to our physicality and mortality and emotional nature. I think that in many ways information technology has increased people's sense of the spiritual and their interest in the spiritual. Now, religion, in so far as it touches on spirituality, becomes affected by that new concern and interest in the spiritual life. In so far as religion is organized religion, there I think that the Internet provides new ways for religious groups to communicate ideas, to disseminate ideas, to bring people together. So, organized religion can communicate its message and bring people together on the Internet. But all religions, in so far as religion touches on people's spiritual life, I think is seeing some sort of resurgence as part of the computer culture. I call it "a paradoxical effect", that the more you have information, the more you privilege the spiritual. People are very complicated. And when you throw a lot of information culture at them, they come to see themselves as special more and more because of their spiritual culture. As far as particular religious beliefs are concerned, it is more difficult to say. I know that people are more interested in spirituality. The computer presence is not making people less interested in spirituality, on the contrary. And I know that members of religious groups are meeting on the Internet and learning more about for example Catholicism all over the world, or Judaism all over the world. What is it like to be a Jew in Iceland? What is it like to be a Jew in Africa? These are things that previously were very hard to find out, and now people can find this out first person. So I think that the religious life, the common life of communities, is becoming more expansive; there's more information, there's more understanding.

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Question 4
Why do you think that the Catholic religion decided to experiment with new methods of communications like CD-ROMs of Padre Pio or the Pope and official religious Internet websites?

Answer
There are two things the Internet can do for religion. It can provide information, but it also can provide communication amongst Catholics all over the world who perhaps want to share experiences or insights. So that I think what's important about the Internet and other information technologies is that it's not just about broadcasting information out, it's about people being able to participate in a community dialogue together. The Internet is not just about a centralized message being broadcast, it is also about people all over the world getting together and publishing their own thoughts and feelings. For example, one of the very important phenomena now, perhaps one of the most important phenomena about technology and identity, are people making personal webpages. They go on-line, they create a webpage, they scan in their picture and they start to publish their poems, their music, their art; there it is for millions and millions of people to see. So it is not just about receiving a message from a centralized source. It is about people all over the world feeling empowered as their own publisher. This can take vary scary dimensions, as we had recently in the United States in the case of these very disturbed young men, these children really, whose publications on the web were about hate, about destruction. Not everything that people publish on the web is good, but you have to hope that taken as phenomena all over the world, people will be expressing much that is good and creative within them. Whether or not you're Catholic and whether or not you celebrate the Jubilee in Rome, I think there's something about the year 2000 that just mobilizes your attention. I was just in Paris and there's the Eiffel Tower and they have this countdown to the year 2000 broadcast right on the Eiffel tower; it's stunning, it's thrilling to see it there. So I think that the year 2000 has perhaps come to signify for all of us that it's time to accept fully the technologies that will be the technologies of the 21st century, and information technology has to be premier among them.

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Question 5
Do you think that the use of new technology will result in significant discrimination between followers?

Answer
I think the case of religion is just one case of how people who don't have access to information technology don't have access to where most information is now going to reside. People who don't have access to the web, who aren't comfortable getting on the web to find information, are not going to have as much information as people who can move very fluently in this medium. Religion is one case, but employment is another and health information is a third. In all of these areas, if you're not on the web or don't have somebody out there doing it for you, I think that you're going to have less information than other people. And in the sense that information is power, you will be discriminated against. I think health is a particular area where more and more people are going to the Internet for information about their illnesses, about their bodies, about problems they might have that their doctor isn't even that well informed about. More and more doctors are saying that their patients come in with webpages about the diseases that they suffer from, with plenty of information where different procedures have been tried and operations have been had and where there are experimental protocols going on. Patients are becoming increasingly empowered when they go to visit their doctor. In that sense, if you are not on the Internet, you will be discriminated against. Of course, there is a lot of false information on the Internet. And that is another problem. Just because it is on the Internet doesn't mean that it is true. I think that increasingly computer literacy, information literacy, is going to be about figuring out how to figure out the value of the information you've found, because all information is not equal. Some is false.

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Question 6
Will the web kill God?

Answer
I see no reason why God should be influenced one way or another by the presence of the WWW. If there is a God, He's watching all this probably with amazement and good humor. And if there isn't a God. If there's a God - and I hope there is - He's watching this new experiment in information and just watching what we're doing with it.

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Question 7
Is it possible to reinvent morals that are in tune with the structure of life on the web?

Answer
I think life on the web, life on the screen, raises a lot of very serious moral questions. For example, when you're on-line, you can pretend to be somebody you're not. Men can be women, women can be men. I've studied that as something that's very interesting. But it also has problems. You're deceiving other people. I once studied a man who thought he was having an on-line affair with a woman who was called something like "Fabulous Hot Babe". And he thought she was a beautiful young woman. Turned out he was an 80-year old man in a nursing home in Miami. Now, he was deceived. Is that immoral? Is that just funny? I think that as people become hurt by these relationships that involve a lot of deception we will perhaps think of them increasingly as transgressions and not just as funny. That is an example where there is a morality to what we do on-line. I think that we are going to be developing the moral codes, the ethical codes, of how we want to live our lives as on-line citizens. At the moment, there is no shared sense of how people should behave. There is no shared understanding of what you can expect to find. But I think that's going to change.

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Question 8
You're working on a new book. Can you tell us about it?

Answer
For many years, the question about artificial intelligence, was: are computers really, smart? Is it really intelligent? Now we are creating computer objects like the Furbies, toys that talk to you, that play with you, where whether or not these objects are really, really smart, children play with them and develop relationships with them. They don't care if they are really smart, they're hugging it. They expect it to love them. I'm trying to study the ways in which people are changed when in a sense they fall in love with their computers, when the objects are no longer just objects that affect their thinking, but are objects that affect their feelings. At MIT for example, there's even a group called "Affective Computing, Emotional Computing" which is creating computers that pretend to have feelings for you, pretend to be interested in your feelings. The bonds that are created between people and machines, when the machine is attentive to your emotional life, are very strong. I'm very interested in understanding the impact that that's going to have on people. I'm in the process of writing a book. Right now I'm doing research and writing the chapters that have to do with children and computational objects where they feel the objects love them. So for example, 10 years ago when I interviewed kids about computer toys and computer games and asked the children if the toys were alive, they would say things like: "The toy isn't alive because it doesn't know". It would all be about cognition. Or it is alive because it "cheats". Whatever they thought, it was about cognition. Now children say: "The Furbie doesn't have arms and it should have arms because it might want to hug me". In other worlds, they see computers as potentially a source of nurturing. Or: Furbie is alive because I love it. It's a very different answer than I've ever heard before in talking about a computational object. Now when children play with these objects, they are made to feel as though computers are something that might love them, that they might love, that they need to nurture, that might nurture them. It's a whole new world. Very interesting. For example, they are creating machines where if the couch I'm sitting on were wired, it could tell if I was nervous. It could communicate with me. How are we going to feel when our computers know that much about us? How are you going to feel when you sit down to do your writing, you sit down to write your book, and your computer says to you: "Sherry, I know you want to write this chapter, but you are so tense, you are not going to be able to do a good job. Since in the past, whenever you've been tense, the writing has not worked well, do something simple. So a little e-mail now." How are we going to feel when our computers are relating to us at that level? Do we want that? How is that going to change our views of ourselves and of our relationship with the world around us? That's what interests me now.

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Question 9
Who should you believe: the computer or yourself?

Answer
Exactly, that's the problem. There are so many things in the world now that are making people see themselves as machines. It's not just the computers; it's also taking drugs. It's taking psychopharmacological medications. For example, if you take Prozac, and you know that this pill makes you feel more like yourself than if you don't take it, it's an experience of taking a medication that makes you aware of yourself as a biochemical machine. So more and more people are thinking of themselves as machines. I think that is a very interesting and important thing to study now, because people in a certain sense have always thought of themselves as machines. Every generation has had a model for how to think about the person as a kind of machine. But never before have people had deeply felt experiences that really rubbed their noses into how much we are machines. I think this is going to change our relationship with the rest of the machine world.

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Question 10
You have studied Foucault. According to him, man is a prisoner of power. Do you think that the Internet will free mankind?

Answer
Many people who study Foucault are very excited about the possibilities of the Internet because of the way it distributes power. Once power is not centralized but is in each one of our control, the possibilities for freedom in some sense seem greater. On the other hand, the Internet is also a mechanism for the distribution of surveillance as well as of liberating power. So I think the jury is still out on the balance between liberation and surveillance that this technology offers us. There's a wonderful part in Madness and Civilization when he talks about the moment when the power of the psychiatric gaze became most potent was when each individual internalized it and looked at himself or herself that way. Similarly with the Internet, if we begin to experience ourselves as always on the verge of being spied on, because it's so easy to spy on us when we're on-line, I don't think that this will be seen for very long as a technology of liberation. The discourse about the Internet has been about the Internet as a technology of liberation. But now we're beginning to see that it's also a powerful technology of surveillance.

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Question 11
How is the concept of identity changing in the computer age? In your book you speak of a new, decentralized and multiple identity. People who meet on-line wear masks.

Answer
We use the technology of our time to form images of ourselves. For example, the fact that on the computer there are many windows and people get used to the idea of moving among the different windows on the screen can become a metaphor for a view of the self as multiple, as decentralized, and of people being able to cycle through or click through different aspects of themselves. When people join an on-line service, they very often take multiple handles, or names by which to identify themselves. So they're "Armani Boy" in one chat, they're "Motorcycle Man" in another chat, they use their real name in a third chat. When you take a name, it begins to be the first step in creating an identity through which you can explore different aspects of yourself. So it isn't that people develop multiple identities on-line or multiple personality disorder, but they get a sense of being able to cycle through different aspects of themselves and, I think, develop a richer appreciation of how inside of every one of us there are many. We used to think of identity as kind of a unity: you were a "one". Now we think of identity as being much more fluid, as being really the composite of the many, many selves that exist inside the "one". I think that our notions of identity are really changing as we more fully experience ourselves in this new communications medium.

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Question 12
Can you briefly describe the history of the computer's impact on our lives?

Answer
I am not a specialist in the instrumental computer. The computer that does things for us, the word-processing, the spreadsheets - all of that is important, but that's the instrumental computer. What I study is the subjective computer, not the computer that does things for us, but the computer that does things to us, to our ways of thinking about selves, to our relationships with other people. And it's in this regard that I think the computer has had a very powerful effect on how we grow up now. For example, children look at a computer and see it as an almost alive quality. They play now with these little Furbies, these little electronic toys and games, and they begin to think that there is a biological life and there is a Furbie kind of life, there is a computer sort of life. They are beginning to animate the world of machines and think of themselves as not the only intelligent entities on the planet. In other words, the computer is radically changing our sense of the uniqueness, the specialness, of what it is to be a person. Traditionally, kids as they grow up thought of what is special about being a person in opposition to what the children thought of as their nearest neighbors. And those were the pets and the dogs and the cats. What was special about people is that they were rational. So even little children had a kind of Aristotelian notion of people as special because they were rational animals. Now children see the computer as the "nearest neighbor" and now people are special because of their emotions. So we go from being a rational animal to being special because we are emotional machines. And I think that there is where we stand now with the new emphasis on human emotionality and spirituality, as we try to figure out what makes us special in a world of intelligent machines. I think that is the profound effect of the computer on how we see ourselves.

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Question 13
Can you analyze the role of MUDs in on-line relationships?

Answer
MUDs are really extraordinary phenomena. MUDs are short for multi-user dimensions or multi-user domains. It is a world where thousands of people from all over the world - the United States or Italy or France or England - log onto a computer that could be any where in the world - many of them are in Sweden - and when they get there, they create a character or multiple characters and they are in charge of playing that character. They can choose its sex, they can choose its physical description, they can give it any kind of personality they wish and they play this character in interaction with all of the other characters. For many people playing these characters gives them an experience of playing out an aspect of themselves that they may not have explored, that they may have been afraid to explore. If they reflect on their experiences in MUDs, they can really learn a great deal about themselves. There is one man who I have studied for many years who plays on the MUDs, and he's a man who in his "real life" is very timid and very afraid of asserting himself because he has always thought of assertive men as bullies. But he sees assertive women as strong and "out there" and forward thinking. On the MUD he has created a series of characters - he calls them his "Katherine Hepburn characters", because although they're not called "Katherine Hepburn", they all have her panache and her assertiveness and her worldliness - and for years on-line he has practiced assertiveness by playing these female characters. When I interviewed him, he explained to me the way in which that practice has made him more comfortable with bringing a certain amount of assertiveness into the rest of his life. So he's a wonderful example of how people can practice or experiment with ways of being in MUDs. I very often think about the impact of on-line experiences through the eyes of the psychologist known as Eric Ericson. What Ericson talked about was the moratorium of adolescence. He said that during the teenage years people need a kind of time-out, a moratorium, in which they're free to experiment. So the moratorium, the time-out, isn't on action, it's on the consequences of the action. It's kind of a free space, play space, to experiment, to fall in love and to fall out of love, to fall in love with ideas and fall out of love with ideas. I think that on-line life today is becoming one of the places that people have these experiences of moratorium, where they're free to kind of experiment in a relatively consequence-free way. I think that that too is a very important subjective effect of the on-line experience.

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Question 14
In your book there is a chapter titled, "Depression 2.0". What do you think of on-line psychoanalysis?

Answer
I've been studying computer psychotherapy for 20 years. Computer psychotherapy is when there's a computer program that tries to talk to you, to hear your problems, to offer advice. These programs are not very good. Depression 2.0 is not a program that really understands something profound about you as a person. It's only a program. I've found, however, that there's been extraordinary change in people's attitudes towards talking to a machine. Twenty years ago, 15 years, ago, 10 years ago people said: "Why should I talk to a computer about my problems? How can I talk about sibling rivalry to a machine that doesn't have a mother? How could a machine possibly understand?" And they were right. But I find in studying people's reactions to Depression 2.0 that now people say: "Let me try it. If it helps me, I'll give it shot." In other words, people are willing to take the machine at what I call "interface" value; they're willing to sit down in front of a machine that they know doesn't know in any profound sense and have a conversation with it. So my interest in these programs is not that I think that they are therapeutic, but that they show how ready we are to enter into dialogue with technology. It's as though these programs are getting us ready for the programs that are to come that really will be able to talk to us intelligently. So there's been an extraordinary shift. But I don't think these programs are therapeutic. However, for many people they can be a way of venting their feelings into a non-judgmental space, because these programs don't judge you. They don't know who you are, really. So I see the benefit of these programs more as a kind of interactive diary than really as a therapeutic object. There's something else, however, that people sometimes mean when they talk about on-line psychotherapy, which is a psychotherapist who logs onto the Internet, a human psychotherapist, and conducts psychotherapeutic sessions on-line. The person types in their problem and the therapist responds. There I think that that's a very different thing from a program talking to you. There is a person there. There's a difference. I do think there's a difference because I believe that for the power of the transference of the real connection between two people to work, I think it's far better for them to be in the same place in a relationship face-to-face. I think you can have a kind of quick counseling, you can share information with a person about a problem they have, you can explain to them about the nature of depression and what it might possibly be. But I really think that for therapy to work, it needs the profound connection between two people that's best done face-to-face. The trouble with all the possibilities the computer provides us is that we are tempted to use all of them before we have really sorted out which ones are better than doing it the old way. Just because you do in on a computer doesn't mean that it's an improvement. So I would say that I'm pretty conservative when it comes to psychotherapy. I think it should be done face-to-face.

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Question 15
Can we analyze the problems essential to sexual identity? In the computer age the sex organs become obsolete. Can technology and the machine become a central prosthesis?

Answer
When people go on-line and take on a persona, they very often take on a persona that's opposite from their biological gender. So, many men go on-line as women and many women go on-line as men. I think that part of what's happening there is that people really want to discover something about the feeling of being another gender. They want to explore some aspect of their sexuality that has to do with being another gender. They even just want to flirt as being another gender. I think that for many people this can be very interesting; it can even be a kind of consciousness raising. For example, I have many students, many female students, who go on-line as a man and discover that they are not offered as much help when they go on-line; they realize how much help they are offered as women, even in a technical environment like MIT, where they are expected to be quite competent. Many men go on-line as women and have people flirting with them and coming on to them all the time. And they say: "I always made fun of my girlfriend for complaining about the construction worker and the catcalls, saying why couldn't she just take it as a compliment, and now I realize when I'm the one who is being approached, that it's very distracting, it's humiliating, it's not a lot of fun." So there can be a kind of consciousness raising. On one level I think gender-swapping on-line can be a very interesting and very enlightening thing for people to do. Now, some people go on-line either as their own gender or another gender and really have sexual experiences on-line. By this I mean that they type to another person on-line sexual feelings, sexual actions; sometimes they masturbate as they're doing this. There you have two human beings who are simulating sexual activity by typing to each other. This is a kind of real-time erotic correspondence. What people find that is really quite extraordinary is how deeply and emotionally involved they can get as they have what on one level is structured as a purely erotic sensual correspondence. I think that experiences of on-line sexuality shows how vulnerable we are to being emotionally touched by another person. Because a lot of people in the beginning of the Internet jumped into these affairs and were having sex on-line all the time, and then they realized that the people who they were involved with were falling in love with them, were having strong feelings about them, were really becoming quite confused and excited by these involvements. I think that now we take on-line sex and on-line affairs much more seriously, because we have realized that we're not having them with the computer. We're having them with another vulnerable person.

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Question 16
So the machine becomes a sexual prosthesis?

Answer
Many people talk about virtual reality of the future, where people will wear body suits, where people will really feel the touch of someone at great distance, because they will be wired in a way that they really will feel the pressure of another person's touch, even if that pressure is coming from 3,000 miles away. At this point that is still science fiction, and we don't know if we'll get there or if people will want it. What's for sure now is that we are discovering the power of just typing erotically, when you know that there's another person there in real time expressing these sexual feelings and having a sexual experience with you. So what's really extraordinary about the cyber-sex we're having now is how the machine or the Internet becomes a kind of extension of the body as we reach out and communicate with other people in erotic ways. I think that this experience of the computer as an extension of our erotic life is actually quite striking, because for so many years people just thought of the computer as an extension of their cognitive life. It was the machine that "thought". It's the machine that helps you think. Now it becomes the machine that helps you feel, that helps you have emotions and sexual awakenings.

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Question 17
What is the significance of rape in the MUD?

Answer
The significance of having a rape in the MUD is complicated. The complexity begins with even calling something that can happen in virtual reality a rape. In the most famous example of rape in a MUD, one player in the MUD, one person who was logged onto the system, took control of other players in the MUD, took control of their characters and made these characters become like voodoo dolls. He made these characters do obscene things with each other, even though the people who were behind these characters usually were doing nothing. They were looking on in horror. So it was as though I have a character, you have a character, and our characters are doing obscene things to each other, completely out of our control, because a third party is manipulating them. Each of us would feel profoundly violated, humiliated, as we were saying obscenities and doing obscenities in the view of all of the other people in the MUD. People say: "Listen, it's just words, I mean, why don't people just log off? Why don't people just hang up the phone? Why do people care about it?" The thing that made this rape so poignant was that you and I may have spent years developing these characters, creating these characters that have complex relationships with each other, with other people in the MUD, and so in a sense our characters are being killed; we can't use them anymore if now they're obscene, vicious rapists. So the fact that people who play MUDs experience these violations as something close to rape speaks to how powerful people's feelings about the characters they develop are. And that's what rape in the MUD is. In the end it's just typing, but it means a lot more to people.

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Question 18
Can the virtual world result in losing touch with reality?

Answer
There's no question that for some people life on the screen is more satisfying than the rest of life. Those people become increasingly involved, swept up, enmeshed, in the lives they're creating on the screen. This isn't most people, but it's some people who really are not happy in the rest of their lives. But I think that if you approach your life on the screen in a spirit of self-reflection, what should happen is that people who find themselves increasingly swept up in what's going on virtually should ask themselves what their life on the screen is telling them about what they don't have in the rest of their life? What people, experiences, are they missing? Why are they so attracted to what's going on on-line? And I think that if you approach your cyber-life in that spirit, you can really learn quite a bit and hopefully bring some of the lessons you have learned about yourself into the rest of your life. When people become lost in virtual space, it's because there's something they are terribly afraid of, or there's something terribly unsatisfying in the rest of their life. They should use what they are doing on the screen as a kind of Rorschach, as a kind of projective test to help them understand what they really want for themselves.

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Question 19
You also speak about genetic algorithms. How can these artificial creatures living on the computer screen influence our concept of natural life?

Answer
I don't know if you have Furbies in Italy; they're little digital pets or tamagochis. All of these new kinds of interactive dolls are spreading world-wide. Just as when children look at these pets and say: "There's a human way to be alive and there's a Furbie way to be alive", there are now programs that live in computers that reproduce, that create their intelligence by having interaction with the real world. They are creating a digital form of life that makes us see how our form of life is different from it. I think that what is going to happen as you have life on the computer, digital forms of life, is that people begin to treasure the biological, the sensual, the forms of life that we have. I think we'll begin to recognize digital life and non-digital life and really value our kind of life as being very special and unique. One woman I interviewed said to me: "Simulated thinking may be thinking, but simulated love is never love, simulated feeling is never feeling." In other words, many things can be simulated, but in many ways people who have a romantic reaction to that when they see it on the computer can think more about the uniqueness of being a person.

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Question 20
What do you think about writers like Donna Haraway and Susan Stone?

Answer
These two women are exploring in different but very important ways the world of the technological aesthetic. Donna Haraway has probably explored more than anyone else the notion of the cyborg. What is this new monstrous category that breaks down all other categories when we become continuous with our machines? When the boundary between persons and things really dissolves? She has furthered our ability to think about that and conceptualize that probably more than anyone else. And Donna Haraway has also done something very interesting for feminism, because traditionally feminism always rejected the notion of the machine and identified women with Mother Earth, so that women and feminism were poised as opposite to everything technological. Donna Haraway has really sparked a new kind of feminist consciousness that embraces the technological and shows a way of being a feminist where you don't have to reject the technological in order to be a feminist. I think that's a very powerful and very important contribution, because there's no reason why feminism shouldn't be able to embrace the technological. Susan Stone is another very interesting writer who has herself experienced a gender change in the physical, she's a transsexual. She used to be a man and now she's a woman. Writing out of that very powerful experience, she is able to really delve very deeply into the experiences of on-line gender swapping with her own kind of spin. I think she's really made her greatest contribution in the analysis of on-line gender and what that can mean, coming out of a very powerful experience of what a gender change means in physical life. Sometimes I think that when people talk about gender-swapping on-line and experiencing being a man or being a woman if they're not one, they really forget all of the things about being a woman, for example, that are tied to the physical body. I think that we need voices like Susan Stone's to remind us of how much of our gender is tied to the body and is not just kind of on-line discourse.

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